Password Reset Request Form

*: denotes a required field.

First name*:
Last name*:
First name and last name are case-insensitive.
Logon name*:
Logon name is case-insensitive.
Email address*:
In addition to first name, last name and logon name, email address (case-insensitive) must be a valid email and must match with your email address in our database.
Verification question*:
If first name, last name, logon name and email provided here match with the corresponding information in our database, we will send you an email containing a password reset ticket link attaching to this question. Once you follow the password reset ticket link, the system will ask this question again.
Verification answer*:
You must remember it in order to reset your password.
Image Characters:
Please type the characters in this image in the field provided below.
Security Characters*:
If everything matches, the system will send the reset password link to corresponding email address. You will have 3 days to follow the link. After 3 days, the link will not work anymore.